This is a brief update to my post Sallie Mae The Billion Dollar Scammer! No Online Principal Only Payment Option!
I'm happy to report that I received a phone call from a Brian from Sallie Mae's Office of Consumer Advocate within 24 hours of my sending a very frustrated but rational email to Sallie Mae. Brian was very kind and said that he would look into my request for a online principal only payment option and get back to me. Brian even gave me his phone number in case I had any additional concerns.
Sadly, but not surprisingly, I have not heard back from Brian or anyone else from the Office of Consumer Advocate and it will be 2 weeks on Oct. 4th. Hmm, way to freaking advocate!!! Thank God I wasn't suffering from anything too serious like, oh say a financial crisis!!! Of course, you all know I'm not actually saddened or surprised by anything Sallie Mae does or doesn't do. I'm not delusional (crazy maybe, delusional definitely not), I am well aware that my single email was not going to bring down the corporate demon in a single blow. I am puzzled however, what exactly is the point of the Office of Consumer Advocate? You truly have to be delusional to think its to advocate on behalf of the consumer.